About GIFTO Travels Ltd
At GIFTO Travels, they are committed to offering an efficient service together with distinctive solutions for all travel and tourism needs to Iran. With 50 years of trading & a multi-lingual team, the quality and the flexibility of the services they provide to customers constantly grow from strength to strength.
GIFTO Travels Limited is located in the heart of London and is a privately owned fully licensed/bonded travel agency with ATOL, ABTA and IATA licences. GIFTO was established in 1967 in Warren Street, London, and it prides itself on providing an excellent service together with travel advice to its wide and popular clientele base.
Their experienced, friendly, multi-lingual team of professionals are keen to support you with travel, entertainment, business and dream holiday requirements. Company Specialized in tours and travels to Iran and the Middle East.
Elmac Las•a month ago
My wife is an experienced travel agent looking for a job are you looking for staff ?
Krisna Zia•a month ago
I called to book a holiday with them which would have cost just under £3k. I asked if they were still charging a fee for using a credit card and the agent was rude. He asked my why I’m asking this and I can always pay by debit card if I didn’t want to pay for the fee. I asked to speak to his manager and he transferred me to Siddiqus from accounts. She told me to e-mail her my enquiry so I did. After 4-5 hours later I still haven’t heard anything so I called back. After 3 calls she finally called back. Her mannerisms was awful, she was rude, unprofessional and had no telephone manner. She called me and said did you ask for me to call you? Anyway, she told me that I have to pay a 2% admin fee to use a credit card or I can use a debit card for free. I informed her that this is illegal as the law had changed in january this year. She didn’t care and just said to either book and pay the fee or book elsewhere. I was happy to pay the fee is she can demonstrate that it will cost them 2% to process my transaction. She refused. I asked to speak to the manager and she told me she will pass my details to him, she would not give me his name or his email address. I asked what she was hiding and she started to cry and hung up on me. Very professional! I called back and the agent told me “I will not entertain you”! I only asked what their complaints process was and he hung up on me. I was so angry and disappointed as I’ve alway used them in the past. I have reported them to Trading standard who will carry out an investigation as what they are doing is a criminal offence. I will not be doing any business with these crooks again.
Anna Rennie•3 years ago
I am a customer of your travel agent before, i had a bad experience with one of your male agent, he is very arrogant that is the reason why I have never inquire for such a long time, today I decided to give a call and to my surprise a very pleasant kind, polite and helpful young lady called HALLIEL answer my call and she is very nice. Perhaps gifto travel can send customer a feed back questioner about their customer experience with their staff dealing with the flight inquiries.I will definitely recommend to my friend to speak to this nice young lady when they call your office.