Kookoo Restaurant (Surbiton)

Would give it no stars if I could!
Ordered delivery at 8pm confirmed. At 9pm I receive a call to say they have no liver so I had to replace item with something else. 9:30pm received delivery (1.5hrs on a Sunday night) to find out they have not got pita bread for my mezze platter, or my grilled halloumi! I called the restaurant and they were adament it's been delivered! I'm telling them they can come to my house and check, it's not there!!! They still said it is in the order!! I am furious that I've paid for something that is not delivered and they won't even believe me!! Had to drive the entire order back to them. Absolutely ridiculous and for them to tell me they are closed now so can't do anything about it!!

Food arrived cold and was awful!!
Lamb wrap was soggy and raw dough. Halloumi had bits of salad inside the box which shouldn't belong in there.
Chips were cold and soggy with bag broken at the bottom

The manager was rude and would not accept he was wrong!!!

DO NOT ORDER FROM THEM!!!!

Perfection at its finest. PLEASE KINDLY READ!

I went to this restaurant on Friday 7th May 2021 (purposely stating the exact date so that the owner knows I appreciated his hospitality) with my girlfriend to break my fast for Ramadan.

Without a doubt, the most enlightening evening I've ever had and I truly enjoy my fine dining. The food was cooked to absolute perfection. Fragrant, gorgeous barberry rice, koobideh was absolute heaven, chicken and king prawns were so succulent and flavoursome. Vegetables literally melted in my mouth. The owner was a pure angel and even though we arrived slightly late following our reservation, he welcomed us with refreshing, sweet Persian dates and ensured that the food was cooked rapidly for us so we could break our fast happily and to sure say, we did is an understatement.

Our Persian mint, ginger and saffron tea with organic cane sugar was gorgeous. I really wanted to go out of my way to tip the owner on this night but I only brought enough on me as I'm constantly travelling for work.

I will genuinely return as much as I can to this restaurant just because of your fabulous service. I wish I could thank the owner himself (I believe he is the owner as he was serving us) with full appreciation however, I hope he does read this and remember our presence.

You honestly made my year. Thank you for a such a beautiful experience.

Anybody whom decides to post even the slightest negative review is lieing to you so please ignore anything but positive feedback.

Lots of love -

NurAisa & Fatima Jan x

Very friendly staff. Excellent value for money. Ordered a platter for 2. Meat was very tender and we'll seasoned. We went at a quiet time really nice inside. They also have a nice outside area for the summer. Unfortunately don't have saffron tea but they do have cinnamon and cardamom tea which is absolutely amazing. Really good place to eat!!

Went here on a Sunday for some light dinner, wasn’t busy at all but that was no consolation. The service was great and the food was very tasty and served hot. Would recommend.

A great place to eat with lots of choices. Healthy choices and great grillled meats . The ambiance is brilliant with great decor. The staff are very knowledgable about the menu and very welcoming. They have won an award recently to ! So if you want something then you have to go . I can’t fault it really .👍🏾